Ninewin Data Protection and Privacy Policy

What Casino Ninewin Collects From Players

At Casino Ninewin we collect only the information needed to open and run your account safely. Our privacy policy was last updated on 1 November 2024 and applies alongside our terms of service.

• Full name, date of birth, permanent address and identification number, required to open any account.
• Identity documents such as a passport or ID card, proof of address no older than 6 months, and in some cases a selfie with an open passport.
• Payment details, including the first 5 and last 4 digits of a bank card, cardholder name and expiry date.
• Bet history and account activity, used for due diligence checks at SDD, CDD or EDD level depending on risk.
• Communication records from live chat and email support, kept to handle enquiries and complaints.

We require this data in Latin or Cyrillic script; where documents are in another alphabet, we carry out video verification instead. Documents requested during KYC must be submitted within 15 days.

How We Use and Protect Your Information

We use your personal data to verify your identity, process deposits and withdrawals, meet due diligence obligations, and communicate with you about your account. Card data is never stored by us; it is processed directly on the payment gateway's secure server, and transmission across our site is protected by SSL encryption.

Security Measures

Our systems are tested several times a year by third-party security experts, and we run a 24/7 Intrusion Detection System alongside a dedicated fraud department to monitor unusual account activity. Before any withdrawal, we also run an algorithmic and manual check of account activity and balance.

If your KYC review is pending, your account status shows as Temporarily Approved while our KYC team reaches a decision, normally within 24 hours, and withdrawals remain limited during that time. Once documents are reviewed, you are marked as Approved, Rejected, or asked for more information. Full details on verifying and accessing your account are set out on our login page.

Data Requests and Response Times

We handle data protection enquiries through defined channels and timeframes rather than leaving requests open-ended.

These figures show that most identity and support matters are resolved quickly, while formal data requests follow a fixed one-month cycle that can be extended once if the request is complex. Our support team, reachable by live chat and email 24/7, is the first point of contact for any privacy question before it is escalated internally.

Your Rights and Account Closure

You can request closure of your Ninewin account at any time through our support email. When an account is closed, remaining funds are returned using a method chosen by us, and we may re-verify your identity first, which can include a Skype or Zoom interview, a review of the source of funds, or a selfie with your documents.

Accounts are limited to one per person, household, IP address and PC. If you need a new account after an old one is closed, this must be requested through support rather than created independently. Dormant accounts are also subject to a fee of £10 per month after 12 consecutive months without login, deducted until the balance reaches zero or the account is reactivated.

Complaints about data handling are first reviewed by our support team and, if unresolved, escalated internally. You can review the full scope of what we offer, including how account safeguards tie into deposits and bonuses, on our overview page.